We want you to be happy with your order. If something is not right, here is exactly how returns and refunds work at CDG Converse.
Return window: You may return an item within 30 days of receiving it.
Condition: Accept returns for both defective and non-defective products
Return Method: By Mail
Return Label: Included in the package
Restocking Fee: No fee
Return shipping: Return shipping is paid by the customer. We recommend a tracked service, as we cannot be responsible for returns that do not reach us.
Refund Policy
Once your return arrives and is checked, your refund is processed within 30 days to your original payment method. We will email you when the refund has been issued.
Exchanges
We do accept exchanges. If you need a different size or style, return the item under this policy and place a new order.
How to start a return
Email: [email protected] with your order details and the style code, and we will confirm the return address and next steps.
